ISO 9001 Basics Training Agenda (3 Days) 

Day 1: Introduction to ISO 9001 and Quality Management Systems (QMS) 

 | Registration and Welcome 

• Welcome and Introductions 

• Overview of Training Objectives 

 | Introduction to ISO 9001:2015 

• History and Evolution of ISO 9001 

• Understanding the Structure (Annex SL) 

• Benefits of Implementing ISO 9001 

 | Break 

 | Core Concepts of Quality Management Systems (QMS) 

• Definition and Purpose of a QMS 

• The Seven Quality Management Principles 

• Customer Focus 

• Leadership 

• Engagement of People 

• Process Approach 

• Improvement 

• Evidence-Based Decision Making 

• Relationship Management 

 | Lunch Break 

 | The Plan-Do-Check-Act (PDCA) Cycle 

• Understanding PDCA in ISO 9001 

• How PDCA Drives Continuous Improvement 

 | Context of the Organization (Clause 4) 

• Determining External and Internal Issues 

• Understanding the Needs and Expectations of Interested Parties 

• Defining the Scope of the QMS 

 | Break 

 | Leadership (Clause 5) 

• Top Management’s Role in Leadership and Commitment 

• Establishing a Quality Policy 

• Assigning Responsibilities and Authorities 

 | Q&A and Recap of Day 1 

Day 2: ISO 9001 Requirements in Detail 

 | Day 1 Review and Q&A 

 | Planning (Clause 6) 

• Actions to Address Risks and Opportunities 

• Setting Quality Objectives 

• Planning Changes to the QMS 

 | Break 

 | Support (Clause 7) 

• Resources Management (People, Infrastructure, and Environment) 

• Competence, Awareness, and Communication 

• Documented Information: Control of Documents and Records 

 | Lunch Break 

 | Operation (Clause 8) 

• Operational Planning and Control 

• Requirements for Products and Services 

• Design and Development 

• Control of Externally Provided Products and Services 

• Production and Service Provision 

• Release of Products and Services 

• Control of Nonconforming Outputs 

 | Performance Evaluation (Clause 9) 

• Monitoring, Measurement, Analysis, and Evaluation 

• Internal Audits 

• Management Review 

 | Break 

 | Improvement (Clause 10) 

• Nonconformity and Corrective Action 

• Continual Improvement Practices 

 | Q&A and Recap of Day 2 

Day 3: Implementation and Internal Auditing 

 | Day 2 Review and Q&A 

 | ISO 9001 Implementation Roadmap 

• Steps for Implementing ISO 9001 in an Organization 

• Key Challenges and Solutions 

• Integration with Other Standards (e.g., ISO 14001) 

 | Break 

 | Internal Auditing Basics 

• Introduction to Auditing: What is an Audit? 

• Types of Audits (Internal, External, Supplier Audits) 

• Role of an Internal Auditor 

• Audit Planning and Preparation 

 | Lunch Break 

 | Conducting Internal Audits 

• Audit Checklist Development 

• Conducting an Effective Audit 

• Reporting Audit Findings 

• Corrective Actions and Follow-Up 

 | Break 

 | Case Study: Practical Internal Audit Exercise 

• Group Activity: Conducting a Mock Audit 

• Reporting and Discussion 

 | Certification Process 

• Certification vs. Compliance 

• Steps to ISO 9001 Certification 

 | Wrap-Up, Q&A, and Next Steps 

• Review of Key Learnings 

• Q&A and Course Evaluation 

• Certificates Distribution