ISO 9001 Basics Training Agenda (1 Day) | Registration and Welcome
| Registration and Welcome
- Welcome and Introductions
- Overview of Training Objectives
| Introduction to ISO 9001:2015
- History and Evolution of ISO 9001
- Understanding the Structure of ISO 9001 (Annex SL)
- Benefits of Implementing ISO 9001
| Core Concepts of Quality Management Systems (QMS)
- Definition and Purpose of a QMS
- The Seven Quality Management Principles:
- Customer Focus
- Leadership
- Engagement of People
- Process Approach
- Improvement
- Evidence-Based Decision Making
- Relationship Management
| Break
| Key ISO 9001:2015 Requirements Overview
- Clause 4: Context of the Organization
- Understanding Internal/External Issues and Interested Parties
- Clause 5: Leadership and Commitment
- Role of Top Management and Establishing the Quality Policy
- Clause 6: Planning
- Risk and Opportunity Management
- Setting Quality Objectives
| Operational Requirements
- Clause 7: Support
- Resources, Competence, and Documented Information
- Clause 8: Operation
- Operational Planning and Control
- Control of Externally Provided Processes, Products, and Services
- Managing Nonconformity
| Lunch Break
| Performance Evaluation and Improvement
- Clause 9: Monitoring and Measuring Performance
- Internal Audits and Management Reviews
- Clause 10: Continual Improvement
- Nonconformity and Corrective Actions
| The Plan-Do-Check-Act (PDCA) Cycle
- Understanding PDCA and Its Application in ISO 9001
- How PDCA Drives Continuous Improvement
| Break
| Implementation and Certification
- Steps to Implementing ISO 9001 in Your Organization
- Common Challenges and Solutions
- Preparing for Certification
| Introduction to Internal Auditing
- Basics of Internal Auditing: Purpose and Types
- Audit Planning, Execution, and Reporting
- Role of an Auditor in a QMS
| Wrap-Up and Q&A
- Recap of Key Learning Points
- Questions and Open Discussion
- Next Steps for ISO 9001 Implementation